Our goodwill/change of mind returns policy-
Here at Ladybird we truly hope that you’ll love your purchases as much as we do, but we do understand that sometimes items do need to be returned. If your item fails to meet your expectations, you may return the item to us for a full refund (less p&p) within 14 days of receipt of goods.
We don’t offer an exchange service, but you can return goods to us for a refund (most customers use the post office to do this). Items must be returned with a note containing the following info -
- Your order number (found on your order confirmation)
- Full name and address on the original order
- If the item is either unsuitable or faulty
The items must be unworn and in the condition they were purchased with tags, including all packaging (This helps to protect the items when posting back to us). Items showing signs of wear or items that arrive to us that aren’t in a resellable condition due to various reasons including pet hair, make up marks & odours will not be refunded.
Items excluded due to hygiene safety which cannot be refunded are -
- Hair accessories
Once we've received your parcel back at our HQ, please allow 14 days for your refund to arrive. We'll get in touch via email when your refund has been processed.
Please send your item(s) to:
28 Chapel Street
You will need to pay for postage, but we'll refund the original delivery charge you made when you placed your order if we have made an error in our dispatch or if the item received is faulty, damaged or unfit for purpose - unless you’ve decided to keep other parts of your order.
Please ensure your items are securely packaged, don’t forget to obtain proof of posting, and please allow reasonable time for your goods to reach us. We can’t accept responsibility for items that are lost or damaged in the post.
A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund. (This applies to gift cards too)
(Please note the above returns policy is our goodwill/change of mind policy and does not effect your statutory rights. If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office. If you wish to do this please send us your cancellation notice to email@example.com